• Domestic Shipping

After your order confirmation, your order is usually dispatched within 24 hours (Sunday and public holidays are off) and delivered in 2-4 working days after dispatch within Pakistan. 

It may take longer to deliver in remote areas. If any item in your order is out of stock or not fit for sale due to quality issue, we will remove it from your order and dispatch rest of the items. Courier delivery rider sometime may call you, therefore, please keep your phone switched on and answer calls from unidentified numbers. For cash on delivery payments, please keep exact change ready, as some time courier rider may not have change available along with him.

• Exchange:
• The product is in its original condition, including all tags, labels, and packaging.
• The product has not been used, washed, or damaged.
• The product is eligible for exchange within 3 days from the date of delivery.

• Cancellation & Change of Orders:

Customers can cancel or change their orders within two hours of order submission. After that, no queries for cancellation or changes will be entertained. Customers are advised to receive their orders at any cost once the order has been placed and payment has been made.

• Incomplete Address:

Customers should provide a complete and proper address with their respective house number, block number, street number, or nearest famous landmark to receive their parcel at their doorsteps. Orders with incomplete, unusual, or empty addresses will be cancelled immediately.

• Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@arshijewel.com

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any question at support@arshijewel.com

• Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

• Exceptions / non-returnable items
  Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift card.